Governance and policies
Please find below an overview of the Radiance Network South West public policies and guidelines:
- Anti-Discrimination Policy
- Board Conflict of Interest Policy and Procedures
- Charter of Rights and Responsibilities
- Child Safety Code of Conduct
- Complaints Management Policy
- Code of Conduct and Ethical Behaviour Policy
- Confidentiality Policy
- Mental Health Policy
- Peer Support Volunteers Policy
- Social Media Guidelines
- Support Group Aim and Guidelines
- Website Listing Agreement
- Working in Isolation Policy
These policies have been endorsed by the Radiance Network South West Board and are reviewed regularly.
The following section comes out of the Radiance Information Technology & Privacy Policy:
21. Privacy and Health Information Management
21.1 Privacy Commitment
Radiance Network South West is committed to protecting the privacy of all clients, staff, volunteers, and Board members. All handling of personal and health information complies with:
- The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
- The Health Records and Information Privacy Act 2002 (WA) (where applicable)
- The National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO)
21.2 Client Information Management System
Radiance uses Carepatron as its approved Client Information Management System.
- Carepatron meets Australian health data security and privacy standards, including encryption, secure hosting, and compliance with the Australian Digital Health Agency (ADHA) and APP 11 – Security of Personal Information.
- All client-related data must be entered, accessed, and stored within Carepatron only.
- Staff and volunteers must not export, print, or store client data outside of Carepatron except with the client’s emergency contact and/or referrer and must be done in compliance with data protection requirements.
21.3 Collection and Use of Personal Information
- Personal and health information is collected only when necessary for service delivery, coordination, quality improvement, or compliance with legal and funding obligations. Information must be collected directly from the consumer wherever practicable and used only for its intended purpose.
- Where health information is used for research purposes, clients are notified accordingly and provided with information on how the deidentified information is used.
21.4 Access and Correction
Consumers have the right to request access to or correction of their information. Requests must be submitted to the IT Officer and/or Management for review and action.
21.5 Changes
Should changes be made to this policy, Radiance will make it available at all groups (hardcopy), on our website and social media channels, newsletters.