Feedback, disputes and complaints
Feedback
We can’t learn without getting feedback from our clients or referring parties. We are always keen to hear how your interactions with Radiance have been and would love to hear from you.
You can email us directly at admin@radiancesouthwest.com.au or any of the other email addresses listed on our contact page.
If you’d like to leave a review, you can do so on our Facebook page or email us with your testimonial.
Social media, or other public forums, are perhaps not the best place to give feedback about individual staff members or disputes, please use the forms on this page for disputes and complaints.
Disputes and complaints
You can complete our anynomous feedback form if you’d prefer not to share your experience with us publicly. Please note, we are not able to let you know how we handled your feedback or check in with you if you’re okay if you don’t provide us with your name and contact details. How we manage complaints is described in our Client Complaints Managament Policy.
If you’ve had a distressing experience in any of the programs or events offered by Radiance, please use our debriefing template to give us the details of what happened and how we can support you.
Radiance policies
- RNSW Anti-Discrimination Policy
- RNSW Client Complaints Management Policy (under review)
- RNSW Code of Conduct and Ethical Behaviour Policy
- RNSW Confidentiality Policy
- RNSW Charter of Rights & Responsibilities (under review)
Health and Disabillity Services Complaints Office
The Health and Disability Services Complaints Office (HaDSCO) provides an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.
HaDSCO’s service are free, confidential, impartial and available to everyone who uses and provides health, disability and mental health services.
Acting impartially and in confidence, HaDSCO’s role is to support improvements to health, disability and mental health services through resolution and investigation of complaints and providing education and training to service providers in the prevention and resolution of complaints.
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Phone: (08) 6551 7620 (Administration)
Email: mail@hadsco.wa.gov.au
Website: www.hadsco.wa.gov.au
Postal address: GPO Box B61, Perth WA 6838
National Relay Service
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.
Website: www.relayservice.gov.au
Phone help desk: 1800 555 660
- TTY users phone 133 677 then ask for 08 9222 4222
- Speak and Listen users phone 1300 555 727 then ask for 08 9222 4222
- Internet relay users connect to the NRS then ask for 08 9222 4222.
Translating and Interpreting Service National
TIS National is an interpreting service provided by the Department of Home Affairs for people who do not speak English.
Phone: 131 450
Website: www.tisnational.gov.au
For information about patients’ rights and responsibilities visit HealthyWA.