Feedback, disputes and complaints
Feedback
We can’t learn without getting feedback from our clients or referring parties. We are always keen to hear how your interactions with Radiance have been and would love to hear from you.
You can email us directly at admin@radiancesouthwest.com.au or any of the other email addresses listed on our contact page.
If you’d like to leave a review, you can do so on our Facebook page or email us with your testimonial.
Social media, or other public forums, are perhaps not the best place to give feedback about individual staff members or disputes, please use the forms on this page for disputes and complaints.
Disputes and complaints
You can complete our anynomous feedback form if you’d prefer not to share your experience with us publicly. Please note, we are not able to let you know how we handled your feedback or check in with you if you’re okay if you don’t provide us with your name and contact details.
If you’ve had a distressing experience in any of the programs or events offered by Radiance, please use our debriefing template to give us the details of what happened and how we can support you.